After client has confirmed order for production, it will not be acceptable to cancel order. The only products eligible for return are our stock items and without logo imprinted. Requests for returns must be made within 3 days after receiving the order. All return shipping costs are the responsibility of the customer.  Please take note to the following guidelines:
 

All refunds will be made within 45 days of our receipt of the product.

 

Notify our company regarding the problem. Return samples of the defective or incorrect products for our inspection.

 

All merchandise must be returned to our office within 30 days after written notification. After the shipment is received and inspected, a refund will be issued within 45 days. This does not include products ordered incorrectly by the customer.

 
*Please note that if you receive a shipment that appears damaged or is missing boxes, you must note this on the bill of lading. For any other type of carrier, such as UPS, Federal Express, DHL, etc., you must note the damage and/or missing boxes on the paperwork that requires your signature when receiving the shipment. If you do not list the damage or missing boxes at the time of delivery, the carrier may not honor any claim filed for damage or lost product.